Meet the Experts Crafting Your Incredible Customized Travel Experiences

Our booking and advisory services are delivered by a team of specialists whose primary focus is to make your reservation process effortless. One of our dedicated Travel Advisors will guide you every step of the way, refining each detail of your trip to ensure your travel wishes are fully realized and you embark on the trip of your dreams.

Learn About the Team Behind Pioneer Valley Travel

Shelley Cronin


For nearly 30 years, Shelley has been a cornerstone of Pioneer Valley Travel, combining her role as office manager with her passion for crafting dream vacations tailored through personal experience and client insight. A seasoned group leader and travel expert, she’s explored destinations from Europe and the Caribbean to Hawaii and Mexico, specializing in Disney vacations, honeymoons, golf getaways, and ski trips that turn every journey into a lasting memory.

Michelle McConnell


With over 28 years of experience, Michelle has crafted unforgettable adventures—from honeymoons and group getaways to nature-filled escapes—drawing on her travels across Europe, 15 Caribbean islands, Australia, and beyond. Deeply connected to Hawaii and Costa Rica, she channels her passion for adventure, hidden gems, and cultural discovery into personalized itineraries that bring every traveler’s vision to life.

Tarina Tashjian


With over 40 years in the travel industry, Tarina brings unmatched experience and insight. While the industry has evolved, her dedication to providing personal, professional expertise remains constant. Having traveled to countless destinations, she draws on her knowledge to design exceptional experiences for every client.

Gillian Lanou


Gillian joined Pioneer Valley Travel in late 2022 and quickly became an integral part of the team. She manages our corporate accounts, handling daily airline, hotel, and car reservations with efficiency and care. Curious and eager to explore the world herself, Gillian is ready to help get you on your next trip—wherever it may be.

Katelyn Hurley


Katelyn began her journey with Pioneer Valley Travel in 2024 and is passionate about creating seamless leisure experiences. From flights and accommodations to guided tours and custom itineraries, she helps clients travel with ease and confidence. Friendly, reliable, and detail-oriented, Katelyn is ready to turn your travel goals into an exciting reality.

Stephanie Rangel


Growing up as the first in her family to travel abroad, Stephanie understands how overwhelming a first trip can feel. After studying overseas in college and realizing how much planning matters, she was inspired to help others navigate those early steps with confidence. Having traveled to Italy, Switzerland, Japan, and Puerto Rico, she brings a genuine love for cultural discovery to every itinerary. Passionate about making travel accessible and stress-free, Stephanie is dedicated to helping first-time travelers plan meaningful, memorable journeys.

Ready to Plan Your Next Journey with Us?

Reach Out to Our Expert Travel Advisors for Seamless Booking Support

Whether you’re dreaming of a European getaway, an African safari, a Caribbean escape, or a quick business trip, our team is here to make the planning effortless.